Advantage BMW Midtown Reviews & Testimonials
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Today I bright my 2013 335i in for the annual Texas State inspection (which is now only an emission test). The dealership provided a routine inspection of the vehicle for issues or problems at no charge. They identified that the brake fluid replacement was due and we took care of it without any further delay. There were no other issues and the entire experience was finished in less than two hours. My service advisor Eduardo did a fantastic job. From setting up the appointment only the day before to getting my car checked in quickly and the inspection started promptly, he ...
They provided excellent service and quick to fix my car. The staff was very friendly!
Worked with me on routine maintenance and to address some repairs needed on my BMW X5
Great service, always the best deal and prices. Michael is phenomenal, will work hard to make the sale.
My service advisor is Eduardo and he is by far the best there is! I had issues with my coolant levels dropping and having to refill my coolant very often. My previous service advisor stated that it was normal due to it being a performance vehicle. For a year I was constantly refilling it. I then had another routine yearly maintenance service appt with Eduardo and mentioned these concerns again. He immediately told me that it was NOT normal to be losing coolant like I was and made sure to have the mechanics investigate further. Turned out to be a ...
Excellent experience- only took 1 hr and 30 mins start to finish. Received an acceptable trade in value for my car and the vehicle I purchased was priced very reasonably. First positive experience I’ve had and a dealership. Not pushy or dishonest. Highly recommend! Thanks Mr. Jimenez !
I was throughly pleased with the service experience. The staff is well trained and helpful. Eduardo was helpful and kept us informed
Great dealer. However, too much upselling on annual service. Should be covered by warranty. The warranty is the main reason I buy BMW. If it loses its meaning, I will have to look at other products.
Lourdes La Rosa Figuera is the primary reason my family and I continue to choose BMW vehicles. Her service is unparalleled, demonstrating a level of excellence we have not encountered elsewhere. Ms. La Rosa Figuera genuinely cares about her clients and holds them in high regard. She diligently collaborates with customers to ensure complete satisfaction with the services provided. I am confident that I will not seek the assistance of any other service advisor. It is my sincere hope that Lourdes La Rosa Figuera receives the recognition she rightfully deserves for her outstanding work.
Alejandro and team did a great job of taking care of all of our needs.
Prompt and efficient service. Service advisor Anna five star customer service. Will definitely recommend Advantage BMW Service Center.
Great service. Great transportation service. Delvered on time. Jose provided exceptional service. Would recommend him
My service consultant was Joshua. He was very professional and helpful as he provided me with a shuttle ride while my car was being serviced and kept me updated throughout the process.
I have 3 family BMWs. The service is almost Perfect every single time. Free service would make it 100 perfect.
Excellent service by Alejandro and the rest of the team. They did a great job during my visit.
My visit ant Advantage BMW was probably one of my best experiences at an auto dealership. Albi and Ali were great! They were not pushy. They were professional, honest and kind. Both Albi and Ali stayed hours after their time to leave to take care of us. Everything was also laid back and easy. 10 out of 10 would recommend.
Took possession of my BMW X6 on 4/15/2025. The dealership and team worked quickly and efficiently to get me out within 2 hours from preparing the documentation to closing with the finance group. The price was as agreed in email communication and no extras added at close which I appreciated. Great job by the team.
Eduardo was very knowledgeable and helpful during my visit. He understood my concerns about my vehicle and made this dealership visit very easy.
Great customer service. They found the car I was looking for in an acceptable time
Great service by Vianey, she went above and beyond to ensure our needs were met.
Excellent customer service, Friendly, courteous and honest. Also, Home pick up & back in timely manner.
It's always a great experience with Advantage BMW , The staff is kind and supporting they understand your concerns about car and suggest smart decisions.. Advisor Collin is brilliant
In and oit after same day appt. Needed a part that they located within five hours. Great place.
Great options, clean dealership, friendly staff. It took some time but that’s expected at any dealership. I will be back for future purchases.
Service was awesome and not too long of a wait. Ramon was very helping in explaining the process.
Steven is my service advisor. He is always personable, attentive, and helpful. This is the only BMW dealership I will EVER go to.
As soon as I arrived, it was very professional and courteous and straightforward Collins was a great guy as well as the gentleman which I don’t remember his name who took a drive in the car with me and was willing to listen to my concerns
Excellent service. Collin is a consummate professional and got me in and out and back on the road efficiently. The process was seamless.
I came in for a service and Joshua made the whole experience so easy for me, i ended up needing a new tire and he walked me through it all and got me a good deal! Very grateful for the kind and quick service here!
I prefer getting all of my service needs done at Advantage BMW…..Anna Crawford is an excellent Service Advisor.
My “Go To”?service person, Eduardo B, has delivered great advice, estimates and service since my cars first service appointment. He doesn’t push deals or products for me to purchase. With clear explanations, Eduardo gives choices and offers any savings allowed. Great guy.
I absolutely love the extraordinary Customer Service at Advantage BMW. Every visit has always been great. Elaine, my Service Rep, listens to my concerns careful. She takes great pride In her work Ana,Service Manager and Jesse , Service Director are do kind .
Advantage BMW is the only place I trust to service my car. Eduardo is very knowledgeable and understanding, he always provides the highest level of customer service/pays attention to detail. Laid back and easy going environment.
Professional service , sales person was great, very efficient in closing the deal and would go back
Best BMW service department in Houston. Maybe even Texas. Got to my car pretty quick after a last minute emergency occurred. My service advisor Alejandro felt more like a personal assistant. Helped out with much more than I could anticipate. Appreciate the help!
Our service advisor Lourdes was great! Attentive service and very knowledgeable. She explained the repairs in depth and got us a loaner while our car was being serviced. She was very helpful.
Advantage BMW has always been very supportive and dependable. Yasmin, Elaine, Giancarlo and Destin are great, they listen and address our queries and needs promptly. Thank you to them and the Advantage BMW Team!
Customer service was superb. Jose was an exemplary worker, well mannered, and eager to please
Service was incredible and everyone was very friendly and polished. They got me in and out fast and I am a happy customer
Wade was outstanding, the whole staff was wonderful as well! They made the process easy and exciting.
Great service and the team was very easy to work with. I am very satisfied with the entire process, and with the car.
I did not arrive with a current insurance card and they were very patient while I contacted the insurance company to get the paperwork. I really appreciate their patience
Exceptional service each time! This is the only place I trust to service my car. Eduardo is also the very best advisor!!
I had an outstanding experience from start to finish. Leyla, my service advisor, was fantastic—professional, attentive, and incredibly helpful throughout the entire process. She made sure I was informed at every step, explained the work clearly, and answered all of my questions with patience and expertise. The quality of service was top-notch, and the turnaround time was faster than I expected. My car came back in perfect condition—clean, tuned, and running like new. Leyla truly went above and beyond to make the experience smooth and stress-free. Big thanks to Leyla and the whole team at Advantage BMW. I ...
Great experience with my sales representative Al, as he was extremely knowledgeable about the cars and the buying process! I said enough already do t need to write a book.
Excellent Customer Service by Raymond Zapata who kept me fully informed through out the whole maintenance visit
I have been dealing with this BMW dealership since the 1970's and I have always enjoyed great service and work performed on my cars. My service advisor is Alejandro Aguirre and he is awesome to work with and very honest about the business. He always makes sound suggestions on maintaining my cars. I have a lot of confidence with Alejandro and his entire team at Advantage BMW Midtown Houston!!! I believe anyone considering buying or servicing with them, will too!
Barry Thomas is awesome, goes above and beyond for his clients for my service needs
Advantage BMW does a great job of servicing their customers and really gives best in class service. Steven Dang is upfront with the vehicle needs and works with you to get the service you need for your vehicle. I highly recommend Advantage BMW MID-TOWN.
lee Nino and Ali Altai are a great team ! They listen and don’t push
Efficient service. Alejandro was attentive to my concerns. He is knowledgeable and made good suggestions.
I had to visit several times before completing my transaction. Kyle was helpful every time. Thank you.
I use this dealership every time I need maintenance on my car. It’s closest to home and reliable.
They have good service advisors and helpful car dealers. They are knowledgeable at what they do.
Very easy to work with in making a purchase. The customer service is exceptional with a dedicated staff.
BMW Advantage Mid-town is now my number 1 dealership. I went to another BMW dealership prior and customer service was lacking and est time to fix my issue was 2 wks…on top of that they denied my extended warranty claim. I decided to take my vehicle to BMW Advantage…They / Ramon (my go to guy) went above and beyond to help resolve my issue. Was very understanding, professional and kind. Ramon is my go to guy. They got my car in and review the issue within a couple hours and fixed the issue in a day and a half. They total ...
Our service writer. ALEJANDRO was Great He was very knowledgeable and polite and friendly We liked him
Always a good experience at Advantage Midtown. Every customer rep has been friendly and helpful, and the car repairs done properly and quickly.
Selling excellent vehicle. Meet customer expectations. Pro on the financing dept. team is professional of what they do. Go above and beyond to help customer that needed the vehicle to deliver. Thank you. I would recommend other customers to do business with yall. 👍👍👍
Thanks for your kindness and reaching out. I appreciated very much the assistance received from sales representative Mr. Kyle Rancourt. Received a reasonable offer, I placed a factory order. He demonstrated professionalism, timely response, and close communications during the entire progress. I was informed the schedule of the factory production line, from beginning to end, transporting, and delivery. It was pleasure buying from Advantage BMW.
Had a great experience with this dealership—professional, responsive, and efficient! Big shout-out to Drew in sales for his excellent assistance and to Elaine in the service center for ensuring a smooth and prompt turnaround on my tint job. The entire process was seamless, and the quality of work was top-notch. Highly recommend.
My car was not cleaned and the charge was only 27 percent. I expected a better service for a 2025 model that I got from you guys. I have to say that your customer service sucks.
My experience with today car service with Advisor, Barry Thomas was courtesy, thorough, professional, and fast.
Great experience building and leasing our fifth BMW. Kevin Montano was very pleasant and patient; he is knowledgeable and professional. Everyone from the front door to the desk and beyond are very friendly and welcoming. Adel in finance made the whole experience fun! Overall I completely recommend Advantage BMW.
I would recommend Jose Boscan - he did an excellent job helping me with the necessary services on my bmw as well as answering my questions and keeping me updated.
Very welcoming team. Super smooth process, great communication, service was completed by promised time. Alejandro was solid and look forward to working with him in the future!
My service advisor (Lourdes) and the service techs did a great job in easily resolving an issue with the sunroof at zero cost. They provided great service throughout.
Great Service. Fast, clear, and helpful.. Everybody explains everything to the point. I will always recommend you. Thank you
Kevin Montano trusted advisor superstar ! Such an amazing experience! Everyone is smiling and gracious. You feel you’re becoming part of a family when you purchase at Midtown BMW. It’s a relationship, not a just transaction ,!!! We bought 2 cars! Thats how confident we were with their guidance and our decision making. Thank You Midtown Staff and to Kevin our advisor. !❤️
Because of my vehicle purchase taking place in the later part of the day, my salesman worked hard to prevent a trip back to the dealership. Also my purchase being the last one of the day, the closing had to be cut short. Some of the details of the extended warranty were not covered. There might be a follow up in the future. Overall I was very pleased with the whole purchase of my vehicle.
Luis Ventura made the car-buying process incredibly quick and easy! He was super helpful, patient, and made sure everything went smoothly. I truly appreciate his professionalism and great customer service. Highly recommend working with him!
Great service, very welcoming. Mr.Thomas always does a great job getting me in and out.
Exceptional professional services throughout from sales providing excellent and seamless customer buying experience to the service department going above and beyond expectations as well as management leadership following up personally with customers post purchase.
Alejandro is an excellent advisor who makes necessary recommendations while allowing the client to chose what makes sense for them. Ana Mejia is a value add and makes the service department exceptional. I’m thankful to Advantage for having both of these individuals on their team!
Great service from advisor to shuttle driver. Everything was handled efficiently and courtesy which was appreciated.
Alejandro is always great! He’s always responsive and a real big help to me! Thank you for your service!
Great service, Colin quickly ensured the vehicle is meeting required standards for travel. My tire was destroyed but Collin had it fixed in 3 hours.
Service is fantastic at Advantage. My adviser Steven Dang is great, very professional and knowledgeable, has a customer first approach, always listens to you and provides the right advise. If you are unsatisfied with service he will ensure the problem is rectified without any charges.
Great service from the service writer, the technicians and the loaner car staff! Friendly, quick and effective!
BMW Midtown have a very good service always, wonderful agents always solve the issues and give you proactive diagnostic in case the car needs it. I have never had any problem and I always have been use prepaid maintainable and BMW insurance products, that I recommend to purchase them during car the acquisition.
They were easy to work with, and made the buying and financing process painless. They even went out of their way to make sure I got the best rate possible on my loan.
Went in for an oil change, but the experience is always top tier with Advantage BMW Midtown (Houston). Elaine, is an amazing service contact. Will always choose her, she gets things going and the job done in excellence.
Drew was great! Very professional and made the purchase process easy and smooth. Our finance person was also very helpful, forgive me but I forgot his name. The car is amazing and I'm glad this is the dealership I went with.
Yaz Guerrero is the most helpful sales professional I have ever worked with in buying a car. This is my second purchase with her and both times have been very easy. She’s a great communicator and worked with me to get almost everything completed via text and phone so I only had to go in once when the car was ready. Finance and delivery experiences were great as well. I really appreciate the team at Advantage for taking care of me.
I’ve purchased several cars from Advantage BMW over the years. Kyle Rancourt is hands down the best salesperson I’ve ever dealt with in over the years. He always makes the transactions pleasant and smooth.
Great customer service and knowledgeable staff has been able to provide up to date and detail information on what is wrong along with options to resolving anything I have needed with my car. If you are looking for a good dealership with a great track record Advantage BMW in my opinion is great. Make sure to ask for LuLu.
Collin does a great job at explaining and keeping you looped in as checkpoints are managed. A true advocate for the customer!
Alba is so nice and so helpful! Have been here a few times and she always makes sure everything is take. Care of.
Everything was very easy, scheduling appointment, once on site service was quick and easy. I waited and everything was completed well within time frame. Very Happy
Ramon Zapata, who assisted me, was exceptional. He was professional, courteous, knowledgeable, and well informed. He communicated very clearly.
Elaine Flores, our service advisor, ALWAYS does a FANTASTIC JOB! She keeps me well informed about repairs needed, progress of the repairs and works diligently to get my car back to me as soon as possible. Elaine is always courteous, kind and very professional.
In and out today for routine service. Fastest service I have ever had there. No issues. No up selling.
The team here is fantastic and takes great care of me and my car. I would recommend this dealership.
Work was professional and timely. Drop off & pick up is easy and well managed. My advisor was friendly and kept me well informed.
Amazing Service! Always a pleasure when it's time for a tune up or oil change!
New customer and very happy with service Mr Jerry Ward was very informative and helpful with being straightforward. Everyone said he’s the man to see and takes care of his customers. Thanks again advantage
The team is always professional and friendly at the dealership. Steve Dang is great to work with.
Ramon, provided excellent service he did a fantastic job giving me constant updates on the service. Thank you so much Ramon for going above and beyond. As always a very satisfied customer.
Staff was friendly and helpful , got an oil change price was a bit more then expected but job was well done
Jose was so kind and helpful! He made the process so easy and seamless. Highly recommend working with him!
Reviews & Testimonials | Advantage BMW Midtown