Advantage BMW Midtown Reviews & Testimonials

Looking for testimonials and reviews about Advantage BMW Midtown? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.

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DealerRater Apr 26, 2025

Today I bright my 2013 335i in for the annual Texas State inspection (which is now only an emission test). The dealership provided a routine inspection of the vehicle for issues or problems at no charge. They identified that the brake fluid replacement was due and we took care of it without any further delay. There were no other issues and the entire experience was finished in less than two hours. My service advisor Eduardo did a fantastic job. From setting up the appointment only the day before to getting my car checked in quickly and the inspection started promptly, he ...

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DealerRater Apr 26, 2025

They provided excellent service and quick to fix my car. The staff was very friendly!

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DealerRater Apr 25, 2025

Worked with me on routine maintenance and to address some repairs needed on my BMW X5

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DealerRater Apr 25, 2025

Great service, always the best deal and prices. Michael is phenomenal, will work hard to make the sale.

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DealerRater Apr 25, 2025

My service advisor is Eduardo and he is by far the best there is! I had issues with my coolant levels dropping and having to refill my coolant very often. My previous service advisor stated that it was normal due to it being a performance vehicle. For a year I was constantly refilling it. I then had another routine yearly maintenance service appt with Eduardo and mentioned these concerns again. He immediately told me that it was NOT normal to be losing coolant like I was and made sure to have the mechanics investigate further. Turned out to be a ...

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DealerRater Apr 24, 2025

Excellent experience- only took 1 hr and 30 mins start to finish. Received an acceptable trade in value for my car and the vehicle I purchased was priced very reasonably. First positive experience I’ve had and a dealership. Not pushy or dishonest. Highly recommend! Thanks Mr. Jimenez !

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DealerRater Apr 24, 2025

I was throughly pleased with the service experience. The staff is well trained and helpful. Eduardo was helpful and kept us informed

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DealerRater Apr 24, 2025

Great dealer. However, too much upselling on annual service. Should be covered by warranty. The warranty is the main reason I buy BMW. If it loses its meaning, I will have to look at other products.

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DealerRater Apr 24, 2025

Lourdes La Rosa Figuera is the primary reason my family and I continue to choose BMW vehicles. Her service is unparalleled, demonstrating a level of excellence we have not encountered elsewhere. Ms. La Rosa Figuera genuinely cares about her clients and holds them in high regard. She diligently collaborates with customers to ensure complete satisfaction with the services provided. I am confident that I will not seek the assistance of any other service advisor. It is my sincere hope that Lourdes La Rosa Figuera receives the recognition she rightfully deserves for her outstanding work.

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DealerRater Apr 24, 2025

Alejandro and team did a great job of taking care of all of our needs.

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DealerRater Apr 23, 2025

Prompt and efficient service. Service advisor Anna five star customer service. Will definitely recommend Advantage BMW Service Center.

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DealerRater Apr 21, 2025

Great service. Great transportation service. Delvered on time. Jose provided exceptional service. Would recommend him

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DealerRater Apr 21, 2025

My service consultant was Joshua. He was very professional and helpful as he provided me with a shuttle ride while my car was being serviced and kept me updated throughout the process.

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DealerRater Apr 18, 2025

I have 3 family BMWs. The service is almost Perfect every single time. Free service would make it 100 perfect.

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DealerRater Apr 18, 2025

Excellent service by Alejandro and the rest of the team. They did a great job during my visit.

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DealerRater Apr 17, 2025

My visit ant Advantage BMW was probably one of my best experiences at an auto dealership. Albi and Ali were great! They were not pushy. They were professional, honest and kind. Both Albi and Ali stayed hours after their time to leave to take care of us. Everything was also laid back and easy. 10 out of 10 would recommend.

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DealerRater Apr 17, 2025

Took possession of my BMW X6 on 4/15/2025. The dealership and team worked quickly and efficiently to get me out within 2 hours from preparing the documentation to closing with the finance group. The price was as agreed in email communication and no extras added at close which I appreciated. Great job by the team.

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DealerRater Apr 15, 2025

Eduardo was very knowledgeable and helpful during my visit. He understood my concerns about my vehicle and made this dealership visit very easy.

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DealerRater Apr 15, 2025

Great customer service. They found the car I was looking for in an acceptable time

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DealerRater Apr 13, 2025

Great service by Vianey, she went above and beyond to ensure our needs were met.

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DealerRater Apr 13, 2025

Excellent customer service, Friendly, courteous and honest. Also, Home pick up & back in timely manner.

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DealerRater Apr 12, 2025

It's always a great experience with Advantage BMW , The staff is kind and supporting they understand your concerns about car and suggest smart decisions.. Advisor Collin is brilliant

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DealerRater Apr 12, 2025

In and oit after same day appt. Needed a part that they located within five hours. Great place.

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DealerRater Apr 11, 2025

Great options, clean dealership, friendly staff. It took some time but that’s expected at any dealership. I will be back for future purchases.

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DealerRater Apr 11, 2025

Service was awesome and not too long of a wait. Ramon was very helping in explaining the process.

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DealerRater Apr 11, 2025

Steven is my service advisor. He is always personable, attentive, and helpful. This is the only BMW dealership I will EVER go to.

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DealerRater Apr 11, 2025

As soon as I arrived, it was very professional and courteous and straightforward Collins was a great guy as well as the gentleman which I don’t remember his name who took a drive in the car with me and was willing to listen to my concerns

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DealerRater Apr 10, 2025

Excellent service. Collin is a consummate professional and got me in and out and back on the road efficiently. The process was seamless.

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DealerRater Apr 10, 2025

I came in for a service and Joshua made the whole experience so easy for me, i ended up needing a new tire and he walked me through it all and got me a good deal! Very grateful for the kind and quick service here!

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DealerRater Apr 6, 2025

I prefer getting all of my service needs done at Advantage BMW…..Anna Crawford is an excellent Service Advisor.

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DealerRater Apr 5, 2025

My “Go To”?service person, Eduardo B, has delivered great advice, estimates and service since my cars first service appointment. He doesn’t push deals or products for me to purchase. With clear explanations, Eduardo gives choices and offers any savings allowed. Great guy.

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DealerRater Apr 4, 2025

I absolutely love the extraordinary Customer Service at Advantage BMW. Every visit has always been great. Elaine, my Service Rep, listens to my concerns careful. She takes great pride In her work Ana,Service Manager and Jesse , Service Director are do kind .

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DealerRater Apr 3, 2025

Advantage BMW is the only place I trust to service my car. Eduardo is very knowledgeable and understanding, he always provides the highest level of customer service/pays attention to detail. Laid back and easy going environment.

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DealerRater Apr 3, 2025

Professional service , sales person was great, very efficient in closing the deal and would go back

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DealerRater Mar 28, 2025

Best BMW service department in Houston. Maybe even Texas. Got to my car pretty quick after a last minute emergency occurred. My service advisor Alejandro felt more like a personal assistant. Helped out with much more than I could anticipate. Appreciate the help!

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DealerRater Mar 28, 2025

Our service advisor Lourdes was great! Attentive service and very knowledgeable. She explained the repairs in depth and got us a loaner while our car was being serviced. She was very helpful.

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DealerRater Mar 27, 2025

Advantage BMW has always been very supportive and dependable. Yasmin, Elaine, Giancarlo and Destin are great, they listen and address our queries and needs promptly. Thank you to them and the Advantage BMW Team!

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DealerRater Mar 26, 2025

Customer service was superb. Jose was an exemplary worker, well mannered, and eager to please

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DealerRater Mar 26, 2025

Service was incredible and everyone was very friendly and polished. They got me in and out fast and I am a happy customer

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DealerRater Mar 26, 2025

Wade was outstanding, the whole staff was wonderful as well! They made the process easy and exciting.

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DealerRater Mar 26, 2025

Great service and the team was very easy to work with. I am very satisfied with the entire process, and with the car.

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DealerRater Mar 25, 2025

I did not arrive with a current insurance card and they were very patient while I contacted the insurance company to get the paperwork. I really appreciate their patience

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DealerRater Mar 25, 2025

Exceptional service each time! This is the only place I trust to service my car. Eduardo is also the very best advisor!!

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DealerRater Mar 22, 2025

I had an outstanding experience from start to finish. Leyla, my service advisor, was fantastic—professional, attentive, and incredibly helpful throughout the entire process. She made sure I was informed at every step, explained the work clearly, and answered all of my questions with patience and expertise. The quality of service was top-notch, and the turnaround time was faster than I expected. My car came back in perfect condition—clean, tuned, and running like new. Leyla truly went above and beyond to make the experience smooth and stress-free. Big thanks to Leyla and the whole team at Advantage BMW. I ...

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DealerRater Mar 22, 2025

Great experience with my sales representative Al, as he was extremely knowledgeable about the cars and the buying process! I said enough already do t need to write a book.

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DealerRater Mar 21, 2025

Excellent Customer Service by Raymond Zapata who kept me fully informed through out the whole maintenance visit

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DealerRater Mar 21, 2025

I have been dealing with this BMW dealership since the 1970's and I have always enjoyed great service and work performed on my cars. My service advisor is Alejandro Aguirre and he is awesome to work with and very honest about the business. He always makes sound suggestions on maintaining my cars. I have a lot of confidence with Alejandro and his entire team at Advantage BMW Midtown Houston!!! I believe anyone considering buying or servicing with them, will too!

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DealerRater Mar 20, 2025

Barry Thomas is awesome, goes above and beyond for his clients for my service needs

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DealerRater Mar 19, 2025

Advantage BMW does a great job of servicing their customers and really gives best in class service. Steven Dang is upfront with the vehicle needs and works with you to get the service you need for your vehicle. I highly recommend Advantage BMW MID-TOWN.

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DealerRater Mar 19, 2025

lee Nino and Ali Altai are a great team ! They listen and don’t push

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DealerRater Mar 18, 2025

Efficient service. Alejandro was attentive to my concerns. He is knowledgeable and made good suggestions.

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DealerRater Mar 18, 2025

I had to visit several times before completing my transaction. Kyle was helpful every time. Thank you.

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DealerRater Mar 17, 2025

I use this dealership every time I need maintenance on my car. It’s closest to home and reliable.

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DealerRater Mar 16, 2025

They have good service advisors and helpful car dealers. They are knowledgeable at what they do.

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DealerRater Mar 16, 2025

Very easy to work with in making a purchase. The customer service is exceptional with a dedicated staff.

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DealerRater Mar 16, 2025

BMW Advantage Mid-town is now my number 1 dealership. I went to another BMW dealership prior and customer service was lacking and est time to fix my issue was 2 wks…on top of that they denied my extended warranty claim. I decided to take my vehicle to BMW Advantage…They / Ramon (my go to guy) went above and beyond to help resolve my issue. Was very understanding, professional and kind. Ramon is my go to guy. They got my car in and review the issue within a couple hours and fixed the issue in a day and a half. They total ...

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DealerRater Mar 15, 2025

Our service writer. ALEJANDRO was Great He was very knowledgeable and polite and friendly We liked him

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DealerRater Mar 15, 2025

Always a good experience at Advantage Midtown. Every customer rep has been friendly and helpful, and the car repairs done properly and quickly.

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DealerRater Mar 14, 2025

Selling excellent vehicle. Meet customer expectations. Pro on the financing dept. team is professional of what they do. Go above and beyond to help customer that needed the vehicle to deliver. Thank you. I would recommend other customers to do business with yall. 👍👍👍

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DealerRater Mar 14, 2025

Thanks for your kindness and reaching out. I appreciated very much the assistance received from sales representative Mr. Kyle Rancourt. Received a reasonable offer, I placed a factory order. He demonstrated professionalism, timely response, and close communications during the entire progress. I was informed the schedule of the factory production line, from beginning to end, transporting, and delivery. It was pleasure buying from Advantage BMW.

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DealerRater Mar 12, 2025

Had a great experience with this dealership—professional, responsive, and efficient! Big shout-out to Drew in sales for his excellent assistance and to Elaine in the service center for ensuring a smooth and prompt turnaround on my tint job. The entire process was seamless, and the quality of work was top-notch. Highly recommend.

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DealerRater Mar 11, 2025

My car was not cleaned and the charge was only 27 percent. I expected a better service for a 2025 model that I got from you guys. I have to say that your customer service sucks.

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DealerRater Mar 11, 2025

My experience with today car service with Advisor, Barry Thomas was courtesy, thorough, professional, and fast.

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DealerRater Mar 10, 2025

Great experience building and leasing our fifth BMW. Kevin Montano was very pleasant and patient; he is knowledgeable and professional. Everyone from the front door to the desk and beyond are very friendly and welcoming. Adel in finance made the whole experience fun! Overall I completely recommend Advantage BMW.

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DealerRater Mar 9, 2025

I would recommend Jose Boscan - he did an excellent job helping me with the necessary services on my bmw as well as answering my questions and keeping me updated.

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DealerRater Mar 9, 2025

Very welcoming team. Super smooth process, great communication, service was completed by promised time. Alejandro was solid and look forward to working with him in the future!

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DealerRater Mar 8, 2025

My service advisor (Lourdes) and the service techs did a great job in easily resolving an issue with the sunroof at zero cost. They provided great service throughout.

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DealerRater Mar 7, 2025

Great Service. Fast, clear, and helpful.. Everybody explains everything to the point. I will always recommend you. Thank you

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DealerRater Mar 6, 2025

Kevin Montano trusted advisor superstar ! Such an amazing experience! Everyone is smiling and gracious. You feel you’re becoming part of a family when you purchase at Midtown BMW. It’s a relationship, not a just transaction ,!!! We bought 2 cars! Thats how confident we were with their guidance and our decision making. Thank You Midtown Staff and to Kevin our advisor. !❤️

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DealerRater Mar 4, 2025

Because of my vehicle purchase taking place in the later part of the day, my salesman worked hard to prevent a trip back to the dealership. Also my purchase being the last one of the day, the closing had to be cut short. Some of the details of the extended warranty were not covered. There might be a follow up in the future. Overall I was very pleased with the whole purchase of my vehicle.

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DealerRater Mar 3, 2025

Luis Ventura made the car-buying process incredibly quick and easy! He was super helpful, patient, and made sure everything went smoothly. I truly appreciate his professionalism and great customer service. Highly recommend working with him!

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DealerRater Mar 2, 2025

Great service, very welcoming. Mr.Thomas always does a great job getting me in and out.

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DealerRater Mar 1, 2025

Exceptional professional services throughout from sales providing excellent and seamless customer buying experience to the service department going above and beyond expectations as well as management leadership following up personally with customers post purchase.

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DealerRater Feb 28, 2025

Alejandro is an excellent advisor who makes necessary recommendations while allowing the client to chose what makes sense for them. Ana Mejia is a value add and makes the service department exceptional. I’m thankful to Advantage for having both of these individuals on their team!

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DealerRater Feb 27, 2025

Great service from advisor to shuttle driver. Everything was handled efficiently and courtesy which was appreciated.

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DealerRater Feb 27, 2025

Alejandro is always great! He’s always responsive and a real big help to me! Thank you for your service!

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DealerRater Feb 26, 2025

Great service, Colin quickly ensured the vehicle is meeting required standards for travel. My tire was destroyed but Collin had it fixed in 3 hours.

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DealerRater Feb 26, 2025

Service is fantastic at Advantage. My adviser Steven Dang is great, very professional and knowledgeable, has a customer first approach, always listens to you and provides the right advise. If you are unsatisfied with service he will ensure the problem is rectified without any charges.

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DealerRater Feb 26, 2025

Great service from the service writer, the technicians and the loaner car staff! Friendly, quick and effective!

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DealerRater Feb 25, 2025

BMW Midtown have a very good service always, wonderful agents always solve the issues and give you proactive diagnostic in case the car needs it. I have never had any problem and I always have been use prepaid maintainable and BMW insurance products, that I recommend to purchase them during car the acquisition.

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DealerRater Feb 25, 2025

They were easy to work with, and made the buying and financing process painless. They even went out of their way to make sure I got the best rate possible on my loan.

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DealerRater Feb 22, 2025

Went in for an oil change, but the experience is always top tier with Advantage BMW Midtown (Houston). Elaine, is an amazing service contact. Will always choose her, she gets things going and the job done in excellence.

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DealerRater Feb 22, 2025

Drew was great! Very professional and made the purchase process easy and smooth. Our finance person was also very helpful, forgive me but I forgot his name. The car is amazing and I'm glad this is the dealership I went with.

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DealerRater Feb 21, 2025

Yaz Guerrero is the most helpful sales professional I have ever worked with in buying a car. This is my second purchase with her and both times have been very easy. She’s a great communicator and worked with me to get almost everything completed via text and phone so I only had to go in once when the car was ready. Finance and delivery experiences were great as well. I really appreciate the team at Advantage for taking care of me.

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DealerRater Feb 21, 2025

I’ve purchased several cars from Advantage BMW over the years. Kyle Rancourt is hands down the best salesperson I’ve ever dealt with in over the years. He always makes the transactions pleasant and smooth.

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DealerRater Feb 21, 2025

Great customer service and knowledgeable staff has been able to provide up to date and detail information on what is wrong along with options to resolving anything I have needed with my car. If you are looking for a good dealership with a great track record Advantage BMW in my opinion is great. Make sure to ask for LuLu.

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DealerRater Feb 21, 2025

Collin does a great job at explaining and keeping you looped in as checkpoints are managed. A true advocate for the customer!

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DealerRater Feb 21, 2025

Alba is so nice and so helpful! Have been here a few times and she always makes sure everything is take. Care of.

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DealerRater Feb 20, 2025

Everything was very easy, scheduling appointment, once on site service was quick and easy. I waited and everything was completed well within time frame. Very Happy

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DealerRater Feb 20, 2025

Ramon Zapata, who assisted me, was exceptional. He was professional, courteous, knowledgeable, and well informed. He communicated very clearly.

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DealerRater Feb 20, 2025

Elaine Flores, our service advisor, ALWAYS does a FANTASTIC JOB! She keeps me well informed about repairs needed, progress of the repairs and works diligently to get my car back to me as soon as possible. Elaine is always courteous, kind and very professional.

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DealerRater Feb 19, 2025

In and out today for routine service. Fastest service I have ever had there. No issues. No up selling.

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DealerRater Feb 19, 2025

The team here is fantastic and takes great care of me and my car. I would recommend this dealership.

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DealerRater Feb 16, 2025

Work was professional and timely. Drop off & pick up is easy and well managed. My advisor was friendly and kept me well informed.

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DealerRater Feb 16, 2025

Amazing Service! Always a pleasure when it's time for a tune up or oil change!

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DealerRater Feb 16, 2025

New customer and very happy with service Mr Jerry Ward was very informative and helpful with being straightforward. Everyone said he’s the man to see and takes care of his customers. Thanks again advantage

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DealerRater Feb 15, 2025

The team is always professional and friendly at the dealership. Steve Dang is great to work with.

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DealerRater Feb 15, 2025

Ramon, provided excellent service he did a fantastic job giving me constant updates on the service. Thank you so much Ramon for going above and beyond. As always a very satisfied customer.

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DealerRater Feb 14, 2025

Staff was friendly and helpful , got an oil change price was a bit more then expected but job was well done

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DealerRater Feb 11, 2025

Jose was so kind and helpful! He made the process so easy and seamless. Highly recommend working with him!

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Advantage BMW Midtown Reviews Testimonials

Reviews & Testimonials | Advantage BMW Midtown