Advantage BMW Midtown Reviews & Testimonials
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Alejandro was great as always awesome customer service and very attentive to all the issues with the car !!!
The dealership is easy to get to, had a great variety of cars, and all of the staff was friendly!
Jerry ward was a great advisor. I’ll be back for my next maintenance job
The dealership was very clean and efficient in getting me in and out on a busy Monday morning.
I had an amazing experience trading in my BMW X3. From the moment I walked in, I was treated exceptionally well by everyone. Michael Marchan was incredibly nice and patient, going above and beyond to ensure I had a fantastic experience and got exactly what I wanted. The process was fast and efficient, and we had a great time chatting and laughing, which made the time fly by.
My 3rd trip, Service Advisor EDWARD provided Excellent Service to me, as though I was Family!
The dealership did an amazing job on my tent. A full inspection of my car was conducted.
This dealer ship is fantastic they always take care of all my needs with no issues and handle things behind the scene without me having to worry about anything
1st class service from start to finish. Mr. Brandon Valdez along with Eduardo Bendeck set the standard for service. It is their service which has kept us coming back to Advantage BMW for over 20 years.We highly recommend them an the dealership.
Efficient, clean, friendly dealership. Timely completion of service. Clear explanations. My go to dealership past and present.
Kevin was great-very knowledgeable and professional- will always deal with Advantage BMW in future.
Nothing but great things to say about advantage BMW. My service advisor Steven Dang went above and beyond my expectations. He worked hard with my insurance company to get them to cover all the repairs needed as a result of a break in. Amazing work was done on the repairs and very kind of them to give my car a complete detail. Keep up the good work!
The BMW dealership is truly exceptional, offering a customer experience that goes above and beyond expectations. From the moment you step through the door, you're greeted with a warm and welcoming atmosphere. The staff is knowledgeable, professional, and genuinely passionate about helping you find the perfect vehicle for your needs. They take the time to understand your preferences, offering expert advice and guidance without any pressure. The showroom is clean, organized, and showcases a wide variety of high-quality vehicles, all meticulously maintained. With seamless financing options, excellent customer service, and a commitment to satisfaction, this dealership makes car buying ...
I have purchased 3 BMWs here. The service dept keeps me coming back. Each car, a different service manager—all excellent customer service
Service is always top notch. Super helpful, knowledgeable and ready to be of assistance! Love Advantage Midtown.
The customer service was Great .Barry Thomas addressed all my concerns I had with my vehicle .. He was incredibly great and went above and beyond on getting my vehicle service.Keep up the Great Work ..
Service was quick, easy and very accommodating. I’ve owned a BMW for 10 years now and this was hands down the best service I have received from any BMW dealership across Texas. Highly recommend!
Service event planning very simple. Execution was well done, communication on point. Car wash very good - windows were excellent 👍
The people are always willing to help. They are courteous and pleasant. I love coming to the dealer.
Josh was my first time having Josh as my service advisor and it was a great experience. He was kind and made sure he explained all my services throughly. He also communicated very well after my car was inspected and completed.
Perfection! Our experience from purchasing to service has been the standard by which others will be judged.
Great communication, service and timeliness. They went over and above to provide great customer service.
Lourdes la Rosa is an outstanding customer service provider. I highly recommend her, always attentive and proactive to the customer’s need.
Steven was my consultant however he was at lunch when I first arrived and Josh assisted me Josh was very pleasant and very helpful. Just when I thought the service couldn’t be better after talking to Steven my experience was excellent. He very detailed in his explanation and gave me options.
Work was performed proper & as requested. The additional inspection was appreciated and provided valuable maintenance info.
Friendly advisor. Fast service. We are happy with it and will recommend it to everyone we know.
Nice experience, didn’t feel pressured into anything. Love my car. Would recommend for sure.
My service advisor was excellent. She covered everything and I trust her opinion completely. Vainey Sevilla was my advisor and she was completely professional and took very good care of me. She made sure my BMW X5 was in excellent working condition and cleaned it up. I have been a customer at Advantage BMW Midtown and Ms. Vainey Sevilla is one of the best advisors I’ve ever had. I will always trust my BMW to Advantage BMW Midtown. They are definitely the best in the south
Courteous, prompt, thoughtful, caring service people, clear and thorough descriptions of car issues with options—especially appreciate the Uber to and from.
My husband and I bought 2 BMW's in the last 3 months and our salesman Al Lloyd was great. He was very personable and helped us every step of the way and even after our purchase has been great helping us out with things that came up. We would definitely recommend BMW Midtown and salesman Al Lloyd for a great buying experience.
I'm thrilled with the purchase of my 2024 BMW M240i. It's a perfect blend of performance, luxury, and practicality. If you're considering a sporty coupe with a bit of everything, the M240i should definitely be on your list! Highly advise anyone in the market of trading or purchasing a new vehicle to contact the team at BMW Midtown to turn your dream car into a reality. There are always a few people who truly make a difference in the car-buying experience, the ones you genuinely enjoy working with. Deana, Ali, Kyle are a few of those ...
Great staffs and services! Shout out to my salesman Asen! He rocks! Very responsible and kept me updated with my vehicle progress.
BMW Midtown received 5 stars and it was well deserved. The dealership is renowned for its exceptional customer service and the dedicated staff go above and beyond
Everyone is really nice, they go ahead and take care of you in the best way possible. They provide a great service highly recommended.
Aylin has been fantastic since they one. She has been very cordial and supportive. I would highly recommend this dealer and Aylin.
Alejandro my service advisor is always great help. One of the few reasons I always go to this service center only
I am very impressed with the quality of service that Advantage BMW provided. It was Saturday morning and I had a flat tire on a country road. I was really stuck out but Advantage took care of me in record time even though they closed early on Saturday. I am very grateful for them taking VIP care of me in my time of need. I will recommend them to everyone as 5 Stars for service after the sale which is uncommon for many dealerships. Thanks Alexandro and Brian.
Friendliest staff I have encountered at any dealership. They went above and beyond on every level.
Advantage BMW MID-TOWN is the absolute best dealership for repairing your vehicle. I have been using them for at least Six years now, I have never had a complaint . Vainey Is my Service advisor. and I trust her recommendations completely. She is the best and has always looked out for me. I have a 2024 BMW X5 and I am completely confident that it is in the best hands possible. I know that my car will be repaired correctly when I go to the Advantage BMW MIDTOWN. I have two BMW’s and would never take them anywhere else. They talk ...
Collin did an outstanding job addressing every issue my car had. Definitely one of the best maintenance experiences I’ve had.
Advantage BMW is exceptional. I have a relationship with their sales and service team. Neither ever disappoint and make sure I’m taken care of. Keep up the great work.
It was a pleasant experience to take my car for its annual service visit. My service attendant, a really nice guy, made sure that all of my car’s maintenance needs would get the necessary attention. When I picked up my car and drove it home, it felt and looked like a new car. It made my day!
Great location, almost downtown Houston, the staff is very friendly and knowledgeable and they have a quick turnaround
Great customer service , Berry our Adviser always goes above and beyond to help our needs.
Great response with no reservation took care of me and went the extra mile. Thank you
Jerry Ward is my service rep and he always does a great job. Quick in and out, very professional. Thanks Jerry.
My service advisor is Barry and his assistant is Sarp. They provided me with an excellent experience by explaining the process of my repairs and giving me a timeline. They were spot on!
Great sales experience with Luis Ventura, I would recommend him to all my friends and family.
Marked up prices compared to bmw west houston and advantage bmw midtown. Over 50% in parts. Incorrect diagnosis said everything was good when clearly it was not working. This was a mistake I meant to submit this review for Momentum bmw.
I had a wonderful experience with BMW Midtown. Khalid was so kind, knowledgeable and patient with me. He made this process easy and fun. Nothing but great service from everybody all around. Thank you BMW Midtown!
If you are looking for great service location in Houston. I would suggest Advantage BMW Midtown and ask specifically for Eduardo. Eduardo is the best of the best. He is proactive and responsible to every detail. He makes the service process pleasant and is a man of his word on what he promises. You will have a First Class experience with Eduardo as you advisor.
Great service. They went above and beyond and ended up saving me money from their original assessment.
Amazing service. Very thorough and attentive to detail. The technician video was an amazing feature to show findings on my vehicle. And the service advisor was on top of all the communication. 5 start service
I have purchased 3 BMWs from Advantage and highly recommend them. Sales person Albie Sugiharto helped me on each and provided excellent service.
At 4:45 on a Saturday I got a nail in my tire. Was close to Advantage BMW but they closed at 5. Guess what they did- they worked me in and stayed late to replace my tire. They were sympathetic, courteous and efficient. Great job guys and thank you very much!
Lulu laRosa was my service tech and she was amazing. She helped me with all my concerns and my car was ready quickly. Thank you Lulu for accommodating my schedule and my requests. You are amazing!
Wonderful and quick service and very professional staff. Always responsive and keep me updated on status of my car.
The customer service was excellent! I didn’t feel rushed or pressured. They also made me feel welcomed and appreciated as a customer! Luis was amazing. The finance manager was very thorough and transparent.
Maymana Al Mashhadani was super helpful in getting us the car we loved. She was polite, courteous and provided excellent customer service. We recommend Advantage BMW for a great car buying experience.
My service advisor Barry has excellent customer service lets me know what my vehicle needs and keeps me informed of status. Thank you again for an outstanding job.
Alejandro was nice and understanding. The shuttle driver in the van was also very nice too!
Gabby is probably one of the best salespeople I have ever encountered. She is attentive to our needs, well-informed, and asked the right questions to help us decide on the car. She is always available for any questions we may have and has quickly resolved a couple of small issues. The finance person also made it very easy to close the deal. The atmosphere is very pleasant, and they greet you with a smile. If you are shopping for a Bimmer, Advantage BMW is the place to go!
Efficient and helpful. Collin was great to work with. Very attentive to the needs of the car.
Good customer service from Kevin. He was professional and helpful. He communicated timely and expedited repairs and service whenever possible.
Professionals. From the moment you drive into the building you feel the attentiveness and the great attitudes.
Quick and easy purchase/trade in process. Would definitely recommend Advantage Midtown to friends and family.
My car broke down after Advantage BMW was closed on Saturday. My service advisor, Kevin Kommany, called me first thing on the following Monday morning to let me know he was aware of the situation and would take car of it. Kevin made sure my car's issues were diagnosed in a timely fashion and notified me of the problems, solutions and costs and kept me apprised of the anticipated timeline. I needed a ride back to the dealership to retrieve my car, which Kevin arranged. Thanks to Kevin's professionalism and the mechanics in the service department, my car'...
My sales associate Al helped me find a perfect EV with everything I wanted and with a decent deal.
Ricardo was very helpful and always available. Ali in Finance is a Pro. Pleasure doing business with BMW Midtown
So professional, timely and attentive to every step of a new car buying experience! Advantage Midtown BMW makes you feel so great!!
Awesome customer service 👏🏽 Bryant, Tyler and Gerald were all amazing to work with. From start to finish top tier service
Outstanding performance checking my car for compliance with State vehicle and emissions regulations. Car delivered back in immaculate condition. Service advisor is an excellent service advisor and once again demonstrated is expertise
Great service from the team, performed efficient work and left my car in great shape.
Excellent service. Probably the best dealership I’ve dealt with and from the sales office to the service department. The process and all interactions are easy with a high level of efficiency. Minimal time wasting or paperwork. My experiences with Lourdes in the service department have been excellent - she is extremely helpful and proactive. My most recent windshield replacement and insurance claim process was so simple and everything was completed without an issue. You guys are doing great!
My service consultant was Jerry Ward. He was well-informed, courteous and personable. I would strongly recommend him . Irina Langhans
The dealership in general was very customer service oriented. The salesperson, Mallay, was exceptional in meeting or exceeding all of my needs.
Great people, excellent service. A special mention for Kevin Montana and Lourdes La Rosa Figuera.
My total experience from the start was very positive and professional Michael Merchan was outstanding I appreciate all the attention !!
Great customer service! Appointments are always available. I especially appreciate the valet team for their hard work.
Lulu was very helpful and answered all my questions. She took me to view the issue in the service area, which I don’t think I’ve ever seen - appreciate the transparency.
Amazing team and facility! Rating service on a scale of 1-10, they are a 15!!!
Advantage BMW Service Center offers excellent service. They make sure that my vehicle performs well and they clean it up when they finish servicing it. The advisors are very pleasant and knowledgeable: The only problem I have is the wait time, even with an appointment.
Definitely my favorite place to take my BMW to get serviced, the service is always amazing.
No nonsense, no hidden fees , No need to bargain price is low as it should be my salesman Luis Lopez was very helpful very polite very professional Took all the hassle out of buying my car. And Advantage BMW has earned my business. I traded my van for car. The offer they gave me for trade in was better than all the offers I received. The car I purchased was priced right. If you do research on purchase they have everything priced to sell. I was checking out how organized they operate. I’m always buying cars so I recognize ...
Always accommodating and attentive. The facility and staff are top rated. Would definitely recommend to others
Mr. Daddy was extremely straightforward and helpful. I took my car to two different places after my accident and Advantage was the only place that was able to fix it properly.
Excellent customer service! Excellent product! I would highly recommend brand and dealership to friends and family!
Very great service and so happy to get my first PHEV.
Excellent service from service advisor he was great
Bought a Certified X3 through Drew, was in and out in a couple of hours. Appreciated the fair dealing and friendly car buying process!
Great customer service. I am a new BMW owner and the service and parts departments were great.
They did a great job at providing a detailed inspection of my suspension when they performed the alignment for my bmw. The staff was friendly and did an all around great job. They also kept me informed on the status of the vehicle during the visit. Keep it up!
Had an amazing car buying experience with Khalid. He was very knowledgeable and patient.
Great service by Kevin as usual and very accommodating.
Nicolae Branzei is a fantastic salesman. Goes the extra mile to make you feel valued!
It was very quick, and I was able to get the financing I wanted going in. Love my car!!!
Reviews & Testimonials | Advantage BMW Midtown